BUSINESS COMMUNICATION AND ETIQUETTE ARAVIND – 09901366442 – 09902787224
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ARAVIND – 09901366442 – 09902787224
BUSINESS
COMMUNICATION AND ETIQUETTE
Q 1) The sales professionals of your organization are impatient
and unwilling to listen to their clients. What is the importance of listening?
How can you help them develop listening as a behavior? What is the one advice
that you would like to give them to improve their trait.
Q 2) As a manager of a growing organization, it is your
responsibility to set a high benchmark for ethical communication for your team
members. Elaborate on ethical communication and its importance. What key areas
would you focus on to ensure the same?
Q 3) The sales team of Zenith Global has a proven track record of
success with customers when it comes to giving a presentation or participating
in meetings. Despite this the conversions of prospects into customers has been
surprisingly low. On deeper analysis it was found that the team struggled with
their written communication. Every meeting / sales presentation needs to be
followed up with a sales letter to clinch the deal.
a) What should the team bear in mind while writing letters to
clients they have interacted with in the past and who have shown interest in
their offerings?
b) What approach would work best to convert a neutral customer who
is not aware about your products or offerings?
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
ARAVIND – 09901366442 – 09902787224
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